Always There To Serve You
29th March 2021
As CX Leader of the Year 2020, James is recognised as one of the UK's leading Experience Management experts. James…
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The Perfect Storm for Innovation
22nd March 2021
Carolyn Mumby Director at Eledecks and Founder of Shine (a new innovative platform measuring collective Team Agility help drive innovation…
WorkJam Operations
15th March 2021
The last episode in our series of 3 Podcasts with our friends at WorkJam. Tim Wheeler returns to discuss... Where…
WorkJam Customer Experience
8th March 2021
The second episode in our series of 3 Podcasts with our friends at WorkJam. Tim Wheeler returns to discuss... Driving…
WorkJam Task Management
1st March 2021
The first episode in our series of 3 Podcasts with our friends at WorkJam. Tim Wheeler returns to discuss... What…
ReThink & REPL – How does WFM differ across the world?
22nd February 2021
The final episode in our series of seven podcasts with our friends at REPL. We are joined by Lauren Wilson,…
ReThink & REPL – The Future of WFM
15th February 2021
The sixth in our series of seven podcasts with our friends at REPL. We are joined by Jill Anderson, Doug…
ReThink & REPL – Mobile, Reporting & Analytics
8th February 2021
The fifth in our series of seven podcasts with our friends at REPL. We are joined by Peter Barker, Blanche…
ReThink & REPL – Time & Attendance (T&A)
1st February 2021
The fourth in our series of seven podcasts with our friends at REPL. We are joined by Graham Trenaman, Emma…
ReThink & REPL – Scheduling
25th January 2021
The third in our series of seven podcasts with our friends at REPL. We are joined by Lucinda Broad, Matthew…
ReThink & REPL – Budgeting, Forecasting & Labour Demand
18th January 2021
The second in our series of seven podcasts with our friends at REPL. We are joined by Dana Altavilla, Huseyin…
ReThink & REPL – Labour Standards
11th January 2021
The first in a series of seven podcasts with our friends at REPL. We will be covering all the components…
What does a Category Director do?
7th January 2021
Richard McElroy shares a look into the life of a Category Director in one of the big supermarket chains It…
Purpose Reflections
4th January 2021
James Bolle, Captain at PRPSFL, returns to share his thoughts on how Purpose played out in 2020 amidst a global…
The greatest consumer shock to our system we have ever had
21st December 2020
Covid19 has been the greatest consumer shock to our system we have ever had Diane Wehrle, Marketing and Insights Director…
Did You Follow The Process? Did It Produce The Intended Result?
17th December 2020
Audie Penn, Managing Partner at Faro Partners, talks all things lean and continuous improvement. Together with the benefits and how…
Where will you visit on the Metro map?
14th December 2020
Karen Dyke, CEO at Retail Manager Solutions (RMS) shares how they have been helping the sudden switch to remote working…
Breathing Life Into Your Processes
10th December 2020
Craig Willis, CEO, and Chris Green, CCO, at SKORE share how they are making process mapping, analysis and management easy.…