Service Sector

Improving productivity in the service sector

Our Expertise

We know how and where to look to identify quick wins

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How we can help

Providing a unique service to your clients can make it feel like no one else does what you do. With our broad experience of helping specialist businesses in the UK and across the globe we know how and where to look to identify quick win opportunities and where to focus your investment in process and system development.

Optimise How Specialist Roles Spend Their Time

Day and Week in the Life shadowing of specialist roles demonstrate insight into what gets in the way of them spending even more time providing services your clients value and pay for

Quantify Efficiency Opportunities

Innovative use of work study measurement combined with on-site observation to identify and size productivity opportunities

Identify Quick Wins

Analysis combined with deep sector experience means we can implement changes easily that ensure you deliver business benefit fast

Our Service Sector Services

We use our service sector experience to recommend the mix of studies and services best suited to help you improve your productivity. Services we deploy include:

Role Study

Measure how leaders and other specialist roles spend their time. How long is spent on the specialist task they are trained for versus generic tasks others can do
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Time and Motion Study

Measure how long core service tasks take and variability by client to ensure your billing reflects time taken. Understanding the length of process stages and where automation and improved data flows will have the most impact
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