Time and Motion Study

What Is It?

A Time and Motion Study is a method used to establish exactly how long it takes your team to complete certain tasks

How does it help?

  • Use the task times to underpin your budgeting and resource planning
  • Benchmark your processes versus similar business to understand where time and cost saving opportunities can be accessed
  • Break your tasks into smaller steps to uncover opportunities to speed up your processes

How do we do it?

  • Observe and time your processes
  • Create times for your tasks (Labour standards)
  • Process and analyse your measurements and present the results in a clear and easy to use way
  • Use industry benchmarks to provide comparisons for your data and to highlight opportunities for improvement
  • Identify and quantify time and cost saving opportunities
  • Guide practical application of labour standards to your business
Time and Motion study

Client Time and Motion stories

A DIY retailer changed its Click and Collect process after benchmarking showed they were off the pace

A fashion retailer knew their stock processes were cumbersome and data showed how much effort they could redirect with digitization

Franchise businesses like Pandora use measures to help them understand how consistently partners manage their local operations

Time to serve customers at Wickes helped them fine tune a new counter service concept

Vodafone and busy fashion retailers both used customer journey timings to optimise their greeter policies and queue management tech

Customer journey measurement helped optimise drive-thru and new kiosk style service at a quick serve hospitality client

Detailed analysis of movement helped a coffee business set up their workstation so they were able to make 25% more coffees an hour

Store wide measurement at Schuh sparked a long-term productivity shift

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