Retail

Improving productivity & performance in retail

Our Expertise

We understand the challenges that retail is facing

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How we can help

With many years’ practical experience of working in stores, field leadership and supporting office productivity teams, ReThink experts understand the challenges faced by businesses and the best ways to identify improvement opportunities.

Quantify Efficiency Opportunities

Innovative use of work study measurement combined with onsite observation to identify and measure productivity opportunities

Identify Quick Wins

Analysis combined with deep sector experience means we can implement changes easily that mean you deliver business benefit fast

Bring Additional Context From Benchmarking

Comparison to a relevant benchmark set lets you see how you stack up versus the competition and set achievable targets for change

Our Retail Services

We use our retail expertise to recommend the mix of studies and services best suited to help you improve your productivity. Services we deploy include:

Time and Motion Study

Measure how long tasks such as menu item preparation take to support workload planning and identify opportunities to shave seconds off highly repetitive activities, such as making coffees, assembling burgers etc
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Role Study

Measure how leaders and other specialist roles spend their time. How long is spent on the specialist task they are trained for versus generic tasks others can do? How much time is spent on admin versus coaching the team to deliver greater customer experience?
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Benchmarking

Identify valuable insights from our benchmarking database by comparing your operational metrics with those of your peers
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What our clients say

Senior Central Operations Manager

"ReThink have supported us for a number of years, helping us understand our true cost to serve and identify further areas of opportunity. Their external experience and support have proved invaluable, helping us make the right decisions which complement our company strategy"

Head of Store Operations, Schuh

"We really valued ReThink’s willingness to share their experience and guide us through a process that was completely new to us. They quickly developed a good understanding of our needs and suggested positive solutions. We’re looking forward to working together in the future."
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Head of Lean Operations, Wickes

"ReThink weren’t afraid to test us to make sure we had the right solutions and options. They worked hard to integrate into our business and we felt like they wanted us to win, together. A thoroughly great team and bunch of individuals – professional, knowledgeable and honest."
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