Hospitality

Improving productivity & performance in hospitality

Our Expertise

We are experts in how to make your operation tick

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How we can help

Working with coffee shops, quick-service restaurants through to outlets where all the food is cooked from scratch, and across multiple markets; we are experts in how to make your operation tick. Whether it is shaving seconds off tasks you complete thousands of times a day, freeing up time to increase peak capacity or getting into the nitty gritty of how long it takes to prep every menu item, we can help.

Quantify Efficiency Opportunities

Innovative use of work study measurement combined with on-site observation to surface and measure productivity opportunities

Identify Quick Wins

Analysis combined with deep sector experience means we can implement changes easily that mean you deliver business benefit fast

Bring Additional Context From Benchmarking

Comparison to a relevant benchmark set lets you see how you stack up versus the competition and set achievable targets for change

Our Hospitality Services

We use our hospitality experience to recommend the mix of studies and services best suited to help you improve your productivity. Services we deploy include:

Time and Motion Study

Measure how long tasks such as menu item prep take to support workload planning and identify opportunities to shave seconds off highly repetitive activities, such as making coffees, assembling burgers etc
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Role Study & Organisational Design

Measure how leaders and other specialist roles spend their time. How long is spent on the specialist task they are trained for versus generic tasks others can do? How much time is spent on admin versus coaching the team to deliver greater customer experience?
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Benchmarking

Identifies valuable insights from our benchmarking database by comparing your operational metrics with those of your peers
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What our clients say

Project Manager, Costa

"ReThink tailored their approach to exactly match our business needs. Their work formed a vital part of our project to optimise labour across our Costa stores, and we valued how flexible they were as the project’s scope changed and developed."
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Business Development Manager, Lagkagehuset/Ole & Steen

"We have had a very good co-operation with ReThink and the entire team. With their help, we have now become a more data-driven company and operational improvement opportunities have been outlined and communicated throughout the organisation. This has helped increase focus and set objective goals. The team is meticulous in their approach and happy to share from their knowledge. They have continued to support us in the use of tools, also after the project had officially ended. We are happy to recommend ReThink to anyone looking to achieve operational insights."