Case Studies

Calling time on inefficiency: Helping contact centres save minutes, money, and customers

15th July 2020

[siteorigin_widget class="SiteOrigin_Widget_Image_Widget"][/siteorigin_widget] Helping contact centres save minutes, money, and customers…

27th June 2019

[siteorigin_widget class="SiteOrigin_Widget_Image_Widget"][/siteorigin_widget] Managers, deputies, supervisors, assistants. Team structures can be…

27th June 2019

[siteorigin_widget class="SiteOrigin_Widget_Image_Widget"][/siteorigin_widget] Pace rating studies: Keeping performance on track You…

27th June 2019

[siteorigin_widget class="SiteOrigin_Widget_Image_Widget"][/siteorigin_widget] Efficiency studies: Making every minute count When Benjamin…

27th June 2019

[siteorigin_widget class="SiteOrigin_Widget_Image_Widget"][/siteorigin_widget] Activity time studies: Paying attention to detail Guesswork.…

1st May 2018

Helping Costa find the perfect blend

30th April 2018

Spotting trends and tracking progress: Keeping Vodafone connected

16th April 2018

Helping Schuh step up the pace

16th December 2017

Lifting the lid on Pandora’s stores