Calling time on inefficiency: Helping contact centres save minutes, money, and customers
15th July 2020
When a sociable working environment comes with the territory, how…
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Case Studies
Role efficiency studies: Fine-tuning your workforce
27th June 2019
Managers, deputies, supervisors, assistants. Team structures can be complex, and…
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Pace rating studies: Keeping performance on track
27th June 2019
You might not have heard of Parkinson’s Law, but chances…
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Efficiency studies: Making every minute count
27th June 2019
When Benjamin Franklin coined the phrase ‘time is money’, he…
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Activity time studies: Paying attention to detail
27th June 2019
Guesswork. It’s never ideal, and when you’re planning wage budgets,…
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