Business Process Improvement
A regional grocery group didn’t flinch when it came to feeding the local population during lockdown.
Case Studies
Work Study Success Story
In a bold move to relaunch their brand, our kitchen manufacturer client wanted to obtain a thorough insight into their complex retail operation to ensure it would continue to deliver great customer experience, consistently and efficiently, in line with the reputation they had built for themselves over their years in business
Business Efficiency Success
Our bakery client have a fabulous product range. With a desire to bring their delicious baked goods to even more customers, they commissioned our business productivity consultants to review efficiency
Productivity & Efficiency Review Success Story
A regional food retailer – with a reputation for adopting retail technology – implemented numerous innovative changes across a number of their stores. Such a large investment meant it was crucial this new technology helped their business to reach its full potential.
Business Process Improvement
A UK Coffee Operator
Imagine the pressure of being counted on by millions of people every single day for that perfect cup of coffee
Calling time on inefficiency: Helping contact centres save minutes, money and customers
Helping contact centres save minutes, money and customers When a sociable working environment comes with the territory, how do you…
Efficiency studies: Making every minute count
When Benjamin Franklin coined the phrase "Time is money", he was only half right. Time is also opportunity. If you’re…
Role efficiency studies: Fine-tuning your workforce
Managers, deputies, supervisors, assistants. Team structures can be complex, and if there’s overlap or imbalance, it can make a big…
Pace rating studies: Keeping performance on track
You might not have heard of Parkinson’s Law, but chances are you’ll know the proverb that defines it: ‘Work expands…
Activity time studies: Paying attention to detail
Guesswork. It’s never ideal, and when you’re planning wage budgets, it can be downright costly. Our activity time studies eliminate…
Costa Coffee
Helping Costa find the perfect blend
Vodafone
Spotting trends and tracking progress: Keeping Vodafone connected