Our Story
Combining over 50 years cumulative retail experience working for some of the largest brands in the country, such as Vodafone, Boots and Costa Coffee, ReThink understand how businesses can boost their productivity.
ReThink’s purpose is to recognise opportunities and create insights so that organisations make better decisions to deliver a sustained, positive contribution to customers, colleagues and society.
Since 2011 ReThink have helped clients across many sectors and markets understand more about their operation, identify opportunities to grow sales and align their operating model to better delivery of their strategy.
A longstanding client operating over 400 UK stores uses their annual ReThink analysis to reduce time on tasks and eliminate wasted time from their business. They’ve increased the proportion of time they spend with customers by almost 40%, improving customer experience and supporting their teams in communities across the UK and beyond.
Simon - Co Founder
"My practical know how and hardheaded entrepreneurial approach to business brings a unique perspective to optimising operating costs."
"Productivity and efficiency is about so much more than saving costs. It’s about making conscious decisions on the customer offer and constant review of the operating model to keep it aligned and deliver the business objectives."
Simon heads up business development, strategic partnerships and is the architect of the ReTime data capture and analysis app
Sue - Co Founder
"It’s never been more important for a business to make sure every penny it spends contributes to something customers value and creates differentiation for the brand."
"I love combining detailed data, benchmark perspectives and industry insider knowledge to create insights that help companies focus on what matters and reduce spend on what doesn’t."
Sue leads the delivery of productivity projects and insight creation for clients
Jon - Organisational Design specialist
"My years of senior-level retail leadership and academic interest in psychology put me well placed to lead on organisational design."
"I help right size leadership teams in the rapidly changing commercial world. Using detailed role study data and my diagnostic reviews I am able to make robust, evidence-based recommendation to create the right platform for a business to achieve their goals - always remembering that leaders are more than just the most expensive role; they're key to aligning the whole organisation around the delivery of the business objectives."
Jon is lead consultant for organisational design
Phil - Project Manager
"I am a passionate ‘Time and Motion’ engineer at heart and I bring a balance of project and operations management to the team; not only in retail but also manufacturing, services, local government and logistics."
“This means I go beyond delivering the detailed numbers to clients and can help operations teams to use the analytics we’ve provided them to improve their operation”
Ed & Alex
“We use our specialist data skills to turn study data into actionable insights that business teams can apply to drive improvements for customers and the bottom line. That includes detailed analysis of tasks, diagnostics from Efficiency and Role studies and building workload models for clients.”
Ed and Alex are both qualified work study engineers.
