“I’ve collected and analysed work-study data for many years and have experience of identifying productivity improvements in a wide range of industries. And I’ve worked with ReThink since the business started over 10 years ago. As a programme manager, I’m used to leading our analyst teams to make sure we deliver what the client wants – and hopefully a little bit more.
The fact that we’ve worked in so many businesses and industries makes us well-placed to be able to share ideas and suggestions of how doing things differently would free up time and improve customer experience. Identifying changes that will make a difference for colleague teams and customers is a highlight of my job.”