The Changing Trends in Customer Experience Management
7th January 2024
How has Customer Experience Management evolved in 2023? Simon discusses with our returning guest, Simon Fraser
Listen to our business productivity podcast, featuring industry leaders who provide insight and advice on how to improve your business’ operations
Join Simon Hedaux, Co-Founder of ReThink Productivity, alongside a network of industry leaders, innovators, and clients as they share proven strategies to build smarter, leaner, and more profitable organisations.
Whether you lead Operations, Strategy, or HR, this podcast delivers the tactical advice and real-world data you need to bridge the gap between high-level strategy and on-the-ground execution.
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Early Month: The Productivity Pulse
Late Month: The Industry Guest Spotlight
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7th January 2024
How has Customer Experience Management evolved in 2023? Simon discusses with our returning guest, Simon Fraser
31st December 2023
Diane Wehrle joins Simon for their monthly chat about footfall trends and shopping behaviours.
24th December 2023
Gather around the Yuletide cheer as we unwrap a heartfelt note of thanks and a peek into the future on this Christmas Eve special from ReThink Productivity Podcast.
17th December 2023
Get ready to ride the wave of the future in retail shopping! We’re speaking with Lisa Hooker, head of consumer markets at PWC, who’s got her finger firmly on the pulse of the industry
10th December 2023
Michael Fletcher, UK Board Advisor to Hanshow takes us through the ins and outs of electronic shelf edge labels (ESLs) and how they’re revolutionizing the retail world
3rd December 2023
Sue & Simon discuss the most frequently asked questions from clients
26th November 2023
Diane Wehrle joins Simon for their monthly chat about footfall trends and shopping behaviours.
19th November 2023
Craig Willis, CEO of Skore returns. Ever wondered what it takes to sustain process improvement in your organization and why it’s so crucial?
12th November 2023
Diane Wehrle joins Simon for their monthly chat about footfall trends and shopping behaviours.
5th November 2023
Join us for a discussion with Julie Develin, Sr. Partner, HCM Advisory at UKG and a recent recipient of the top 100 HR influencer award, as we navigate the intricacies of the employee lifecycle and employee experience
29th October 2023
We delve into the intricate world of retail’s last mile and its environmental implications. Discussing the labor-intensive nature of this process
21st October 2023
In this episode we tackle intriguing subjects like automation, robotics, e-fulfilment, and the ongoing labour shortages
15th October 2023
Sue & Simon discuss the need to constantly evolve Productivity and have a robust roadmap
8th October 2023
Discover the power that lies in strategic pricing in our insightful conversation with Mark Peacock, Managing Director of Pricemaker
1st October 2023
Diane Wehrle Marketing & Insights Director at MRI-Springboard joins Simon for their monthly chat about footfall trends and shopping behaviours.
24th September 2023
Simon & Sue reflect on the 2023 Productivity Forum
17th September 2023
What happens when the global food service juggernaut, Aramark, meets the trials of Brexit, a pandemic, and the passion of a Garth Brooks concert?
10th September 2023
Get ready to unlock the secrets of optimised business operations as we converse with David Rogers,VP of Sales and Marketing, EMEA for WorkJam