Case Studies

What did we do and how did it help?

Costa Coffee

We know building a productive business relies on an understanding of the finer details. It’s about clocking the seconds spent; spotting the bottlenecks; counting the beans.

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In an industry that can change overnight, how do you improve productivity, stay responsive and keep long-term customers happy? For Vodafone, the answer has been more evolution than revolution.

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Is it quicker to sell a pair of kid's shoes or an adult’s? What about men’s compared to women’s? These kinds of questions seem simple, but they can unearth a gold mine of useful information.

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Pandora | Business Process Improvement Success Story


When you’re a luxury retailer, customer experience takes on a new level of importance. You have to turn up the charm, and make sure it’s consistent across all your stores.

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Wickes | Business Process Improvement Success Story


Productivity rates aren’t static. In a workplace, seemingly small adjustments can have a big impact, and sometimes things don’t move the way businesses expect. Wickes’ performance data needed refreshing.

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Business Process Improvement - A UK Coffee Operator

A UK Coffee Operator

Discover how our business improvement consultants helped a UK coffee operator identify opportunities to drive their business performance and efficiency.

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Work Study Success Story - A Kitchen Manufacturer

Work Study Success Story

Discover how our business improvement consultants helped a kitchen manufacturer attain a clear understanding where improvements could be made.

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Business Efficiency Success Story - A Bakery Client

Business Efficiency Success

Discover how our business improvement consultants helped a multi-market bakery and coffee shop make positive changes to their operations.

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Business Process Improvement

Discover how our business improvement consultants helped a regional grocery group develop opportunities to help prioritise and shape their future efficiency.

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Productivity & Efficiency Review Success Story

Discover how our business improvement consultants used work study methods to help a regional food retailer improve efficiency to achieve the biggest impact

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Million benchmarking data points
Processes measures

Opportunities identified

Department store £10 million

Homeware retailer £6 million

Fashion retailer £2.5 million

Coffee shop +25% increase

Discounter £14 million

Contact Centres Hospitality Retail Pharmacy
A Leading Productivity Partner


What Our Clients Say

"I had the pleasure to work with Simon earlier this year to complete a project in our retail estate. I found that he took the time to understand what we wanted and terminology we use. This allowed him to come up with options on how the project could be managed within the tight deadlines that we had and deliver the insight that we needed."

"I don’t just see ReThink as a supplier. I see them as a business partner who takes the time to understand what we need and build on the original brief. They’re always on hand for help and advice."

"We really valued ReThink’s willingness to share their experience and guide us through a process that was completely new to us. They quickly developed a good understanding of our needs, and suggested positive solutions. We’re looking forward to working together in the future."

"ReThink’s help has been vital. Their findings played a key role in our strategy to release more time to serving our customers."

"ReThink were professional and a delight to work with, open to conversation and challenge whilst also supporting us to think differently. We really valued the realistic view they had of retail and its challenges."

"ReThink weren’t afraid to test us to make sure we had the right solutions and options. They worked hard to integrate into our business and we felt like they wanted us to win, together. A thoroughly great team and bunch of individuals – professional, knowledgeable and honest."

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