The greatest consumer shock to our system we have ever had
21st December 2020
Covid19 has been the greatest consumer shock to our system we have ever had Diane Wehrle, Marketing and Insights Director…
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Did You Follow The Process? Did It Produce The Intended Result?
17th December 2020
Audie Penn, Managing Partner at Faro Partners, talks all things lean and continuous improvement. Together with the benefits and how…
Where will you visit on the Metro map?
14th December 2020
Karen Dyke, CEO at Retail Manager Solutions (RMS) shares how they have been helping the sudden switch to remote working…
Breathing Life Into Your Processes
10th December 2020
Craig Willis, CEO, and Chris Green, CCO, at SKORE share how they are making process mapping, analysis and management easy.…
Are You Making The Most Of The Tech You Give Your Store Teams?
7th December 2020
Mark Thomson, Retail Industry Director EMEA at Zebra Technologies, shares insight into how retail technology is evolving rapidly. Is this…
Are You A Revenge Shopper?
3rd December 2020
Ian Scott, Retail Consultant, and Steve Lister, Global Retail Innovator & Influencer, discuss what physical retail has to do to…
Store of the future
1st December 2020
Every business is reviewing how they serve their customers & creating a robust operation to make them the store of the future. Read more in our latest post.
What is the way to covid safe premises?
30th November 2020
Andrew Busby & Pat Kelly Co-Founders of SafePrem Solutions tell us about their mission to provide a fully independent end…
Physical Retail Isn’t Dead – But Boring Retail Is!
26th November 2020
Steve Dennis - Keynote Speaker, Top Retail Influencer, Strategic Advisor, Senior Forbes Contributor and Author of Remarkable Retail - gives…
Workforce Management Series – How Is Automation Impacting The Customer And Store?
23rd November 2020
Wayne Snyder, VP Retail Strategy EMEA, and Kim Hill, WFM Solution Advisor EMEA, at Blue Yonder share their thoughts on…
What makes people happy & engaged at work?
19th November 2020
Lord Mark Price, Founder of WorkL and Engaging Business and former Deputy Chairman at John Lewis Partnership and Managing Director…
Making A Difference Locally
16th November 2020
Steve Leach, Sales Director at Nisa Retail, shares his thoughts on the future of convenience retail, lessons learnt during the…
The Future of Retail – Is It Touchless?
15th November 2020
Does the future of retail require for most businesses to increase their digital & multi-channel operations? Take a look at our latest post to read more.
ReThink & InMoment – Inclusive Experiences
12th November 2020
Simon Fraser, VP, Customer Experience Strategy at InMoment, is back for the final episode in this series. Simon covers... What…
Workforce Management Series – Is WFM a Change or IT driven project?
9th November 2020
Amanda Simms, Founder and CEO at Simms & Associates discusses if WFM should be an IT or Change project, not…
Where is your Customer?
5th November 2020
Andrew Busby, Founder Retail Reflections and Co-Founder SafePrem Solutions shares his views on why it is important to know where…
ReThink & InMoment – Self-checkout and the move to self pay
2nd November 2020
Simon Fraser, VP, Customer Experience Strategy at InMoment, is back for episode three. He shares his thoughts on the evolution…
Retail Call Centres: Improving Efficiency and Productivity
30th October 2020
In our latest blog post, our team of business improvement consultants discuss the ways that retail call centres can improve efficiency & productivity.