Efficiency Review
What Is It?
Improving productivity is the key to an agile operation and long term success. Knowing where to start and how to create quantified opportunities for you to prioritise is where we come in. Efficiency Studies are a diagnostic look at how you operate and where your best opportunities lie.
How does it help?
- How long do you spend with your customers? Quantify How much time is spent with customers versus tasks
- Identify colleague downtime and slower-paced tasks to highlight quick-win opportunities
- How do you perform at peak? Review how well resource matches demand
- How are you performing versus relevant benchmarks?
- Efficiency Study provides insight to create your productivity roadmap
Client stories
Data for a fast-growing variety retailer showed how much time was spent handling stock to quantify the opportunity to move to more streamlined stock movement
Capturing time spent waiting for customers showed a DIY retailer the efficiency impact of operating separate trade and retail service points
A warehouse style retailer saw the opportunity to increase the time to serve a customer when they saw how the variance in storeroom layout increased walk time for colleagues and waiting time for customers
It’s not all about making savings.
Vodafone measure time spent on task versus customers each year and have streamlined their operation to increase time with customers by 40% by simplifying store tasks and freeing up colleagues
A convenience retailer’s data showed colleagues filled their time with slow paced stock tasks and simplifying the operation created capacity to offer additional services that drive footfall with no increase in colleague numbers
A call centre with specialist teams quantified the benefit in cross training colleagues so those in quieter teams could take calls for busier teams at peak time to improve customer satisfaction scores
In our first eight years we helped 55 brands identify over £110 million pounds of opportunity
How Do We Do It?
Use
Use a range of measurement techniques to measure how your team are spending their time.
Quantify
Quantify how much time is customer facing and how the rest of time is spent in your business.
Benchmark
Benchmark your customer facing and task time versus similar operations.
Analyse
Analyse the effectiveness and work rate of your operation.
Provide
Provide role-specific insight.
Identify
Identify and quantify time and cost saving/service reinvestment opportunities.
Whitepaper series
Modern workstudy techniques are surfacing new productivity insights. Read our whitepaper to learn how