Efficiency Review
What Is It?
Our efficiency studies are diagnostic tools that make a big difference. We’ve identified thousands of hours for our clients to trim off their processes – creating savings and opportunities to reshape how time is spent.
How can an Efficiency Study help?
Our workstudy analysts spend time in your stores making critical observations in order to create an Efficiency Study. They repeat laps every five minutes, noting how your colleagues are spending their time and allocating it to one of three categories:
- Directly supporting customers
- Carrying out essential tasks
- Identifying tasks that don’t add value
We analyse and use our expertise to spot sales opportunities and streamline processes. We’ve spent years in retail and workforce management, so we know just how important it is to understand the context and deliver practical next steps.
The Results
We use benchmarking to see how you rank against industry competitors - from time spent in each of the three categories, to processes like Click & Collect, admin and cash handling.
All of our data is translated into a useful map of footfall with peaks and flows, as well as a roadmap of solutions, based on our observations. From introducing new technologies and equipment to switching to a more efficient shop floor layout. We’ll divide the results into quick wins and longer-term goals, all quantified with predictions of the hours you can potentially save, so you can see which changes will have the biggest pay-off.
Client stories
It’s not all about making savings. Here are some of the ways we’ve helped our clients:
- Increased time servicing customers by reviewing the storeroom layout for a warehouse retailer
- Simplified store tasks to increase time with customers by 40% for Vodafone
- Quantified how much quicker it could be to get a Click & Collect parcel in customers’ hands with better parcel storage
- Helped a quick serve coffee shop fuel 25% more commuters an hour with tweaks to layout and use of automation
- Captured time to highlight efficiency impact of operating separate trade and retail points for a DIY retailer
- Streamlined stock movement for a fast-growing variety retailer
Read the full story
How Do We Do It?
Use
Use a range of measurement techniques to measure how your team are spending their time.
Quantify
Quantify how much time is customer facing and how the rest of time is spent in your business.
Benchmark
Benchmark your customer facing and task time versus similar operations.
Analyse
Analyse the effectiveness and work rate of your operation.
Provide
Provide role-specific insight.
Identify
Identify and quantify time and cost saving/service reinvestment opportunities.
Whitepaper series
Modern workstudy techniques are surfacing new productivity insights. Read our whitepaper to learn how