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Our efficiency studies are diagnostic tools that make a big difference. We’ve identified thousands of hours for our clients to trim off their processes – creating savings and opportunities to reshape how time is spent.
Our workstudy analysts spend time in your stores making critical observations in order to create an Efficiency Study. They repeat laps every five minutes, noting how your colleagues are spending their time and allocating it to one of three categories:
We analyse and use our expertise to spot sales opportunities and streamline processes. We’ve spent years in retail and workforce management, so we know just how important it is to understand the context and deliver practical next steps.
We use benchmarking to see how you rank against industry competitors - from time spent in each of the three categories, to processes like Click & Collect, admin and cash handling.
All of our data is translated into a useful map of footfall with peaks and flows, as well as a roadmap of solutions, based on our observations. From introducing new technologies and equipment to switching to a more efficient shop floor layout. We’ll divide the results into quick wins and longer-term goals, all quantified with predictions of the hours you can potentially save, so you can see which changes will have the biggest pay-off.
Use a range of measurement techniques to measure how your team are spending their time.
Quantify how much time is customer facing and how the rest of time is spent in your business.
Benchmark your customer facing and task time versus similar operations.
Analyse the effectiveness and work rate of your operation.
Provide role-specific insight.
Identify and quantify time and cost saving/service reinvestment opportunities.