Improving productivity should be at the heart of every business, but this is easier said than done. By spending time with your team, we can conduct efficiency studies to quantify how time is spent by your teams along with quantification of how effectively they work too. We create quantified process improvement reports to identify exactly where processes and ways of working can be changed to improve efficiency.
Use a range of measurement techniques to measure how your team are spending their time.
Quantify how much time is customer facing and how the rest of time is spent in your business.
Benchmark your customer facing and task time versus similar operations.
Analyse the effectiveness and work rate of your operation.
Provide role-specific insight.
Identify and quantify time and cost saving/service reinvestment opportunities.