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Role Study is a workstudy technique that measures how specific job roles spend their time. We can quantify opportunities to optimise how roles requiring specialist skills are deployed, including leadership roles.
You can have an effective layout and slick equipment, but if your team structure isn’t right or there are blurred boundaries between responsibilities, colleagues can spend a disproportionate amount of time on things that don’t add value. Using our role study techniques we can provide a clear picture of how responsibilities are differentiated between roles and how consistently the same roles work across different sites
We work with you to pick a selection of your stores or sites and identify key roles to study. Our expert analysts will discreetly shadow your colleagues for the entirety of their shift. They’ll measure and observe how they’re spending their time and allocate it to one of three categories:
• Directly supporting customers
• Carrying out essential tasks
• Identifying tasks that don’t add value
The data we collect shows how each role measures up, how much role overlap happens, and how they vary across different sites. We will then compare the results with our leadership role benchmarks. Our analysts use this data to add context with anecdotal observations and use their experience to spot potential opportunities.