What Are The Strategic Benefits Of A Business Workload Model?

12th November 2024

With less than two months left of 2024, are you confident in your budgeting for the year ahead?

If not, you may wish to consider a workload model; this allows you to budget for resources at a local level to deliver your sales and salary budgets.

But what are the strategic benefits? 

Strategic benefits of a business workload model

• A good business workload model reflects your operation and factors that make a genuine difference to the workload by site
• It provides a top down view of where your money is being spent. For example, it outlines which tasks take the most time and money, so you know where to focus efforts on improving your processes in order to achieve the best return
• It allows you to calculate the true impact of change. That may be a process change – which alters the time taken to complete a task – or people-related changes, such as a change to the National Living Wage
• The cost transparency allows you to make strategic decisions about where to invest salary resources. You can decide which tasks or stores can be squeezed a little harder to deliver a productivity gain. Or where to invest a little extra, such as time spent with customers, freeing up managers’ time from tasks in favour of more leadership, or reviewing stores where there is an enhanced opportunity for growth 
• The model becomes a mechanism for senior leaders to understand the true cost of an operation and calculate the impact of any changes they wish to implement

Want to find out more? Download our whitepaper, Practical Productivity – Workload and Salary Models.

Example of a business workload model

Our experts visited Center Parcs’ food and beverage team to help them measure how long core tasks take, spot opportunities to improve productivity and delight even more guests at peak times.

An ongoing desire to deliver great guest service coincided with a project to implement a new colleague scheduling tool into the food and beverage operation. In order to optimise team member shifts required at a restaurant at any one time, the tool needed to know how long individual tasks took. To obtain this information, we conducted a work study. 

Once we had these details, our specialist then built a workload model.

The workload model combined specific features of each restaurant, with times per task and expected trade volumes in order to calculate the hours needed to meet the demand in each restaurant. The model output now feeds the new colleague scheduling tool, providing a consistent evidence-based approach for each village and restaurant to work from.

Read more about our work with Center Parcs.

Speak to the experts

We are experienced in helping our clients through business changes, quantifying how much time and money is spent on parts of their operation so they can prioritise their productivity improvement efforts.

Discover how we can help your business by contacting our team.