Workforce Management Series – Is WFM a Change or IT driven project?
9th November 2020
Amanda Simms, Founder and CEO at Simms & Associates discusses if WFM should be an IT or Change project, not…
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Where is your Customer?
5th November 2020
Andrew Busby, Founder Retail Reflections and Co-Founder SafePrem Solutions shares his views on why it is important to know where…
ReThink & InMoment – Self-checkout and the move to self pay
2nd November 2020
Simon Fraser, VP, Customer Experience Strategy at InMoment, is back for episode three. He shares his thoughts on the evolution…
Retail Call Centres: Improving Efficiency and Productivity
30th October 2020
Retail call centres are an important step in many customer journeys, and for online customers, they may be the only…
ReThink & InMoment – Omnichannel
29th October 2020
Simon Fraser, VP, Customer Experience Strategy at InMoment, returns. He discusses the challenges of delivering a great experience whilst striving…
ReThink & InMoment – Customer Experience V Brand Promise
26th October 2020
Derek Eccleston, CX Consultant at InMoment, kicks off the series by sharing some amazing stories of companies that deliver on…
What does the future look like for hospitality?
22nd October 2020
These are worrying times for an industry that we all rely on to socialise with friends and family, but all…
Do You Have To Choose Between Efficiency And Good Customer Service?
19th October 2020
Sue Hedaux, Co-founder at ReThink, tells us why you shouldn't have to compromise service to be more efficient and productive.…
Brilliant Efficiency Lessons For Leading Retailers
16th October 2020
Efficiency has never mattered more. In today’s rapidly changing world driven by technology innovation and customer behaviour change, the competition…
Workforce Management Series – Driving Store Performance Through AI And Machine Learning
15th October 2020
How do you make sure Susan is happy? Ian Marshall, Customer Success Director EMEA, and Stuart Thompson, Solution Consultant EMEA…
Workforce Management Series – ?Your data your way?
12th October 2020
?Your data your way? Steve Tonks, SVP EMEA, at Workforce Software talks about how they have been supporting those that…
The challenges of running a Pharmacy chain through a Pandemic
8th October 2020
Matt Hussain, Change & Productivity Manager at Well Pharmacy, shares the amazing journey the business went on at the start…
Retail USA v UK
5th October 2020
Sanford Stein, retail expert and regular Forbes contributor, discusses the state of retail in the USA. Is it on a…
Workforce Management Series – UKG: When two cloud software powerhouses become one
1st October 2020
?What do The Clash and Red Rum have to do with WorkForce Management?? Well, in this episode, Peter Harte, VP…
Keeping the world connected
28th September 2020
David Travis, Chief Product and Technology Officer at Red Bee Media and Board Member at Leyton Orient FC, talks with…
Grey Tuesday
24th September 2020
Clare Bailey, Founder of The Retail Champion & Independent Retail Consultant, talks with Simon about the impact lockdown is having…
The challenges of a small stores with high customer volume
21st September 2020
Neil Parrish, Workload Planning Manager at Greggs, talks about the challenges of having small footprint shops with high customer volume…
Workforce Management Series – Re-imagine communication
17th September 2020
? Tim Wheeler, VP Europe at WorkJam talks about how you can re-imagine communication, collaboration and your relationship with your…