- Client Stories
- Our Story
1st July 2021
It felt like a brave step setting out to form our own company that specialises in productivity and efficiency. And 10 years on, it has been a privilege to have worked with so many wonderful clients making a big difference for their customers and colleagues.
Customer facing business has been transformed over the past 10 years. The role of retail stores has switched as online shopping has grown exponentially. We’ve gone back to the future with delivery services that can drop off your grocery order an hour later (just like delivery boys used to a hundred years ago).
Working from home has shifted where and when customers drop in for lunch, coffee and everything else. Yet how colleagues spend their time, store productivity, operating models and the effectiveness of store leadership roles still matter.
We’re proud of the changes we’ve made to how workstudy data can be collected and enriched with notes and photos, thanks to our ReTime workstudy app. The differences we’ve made deliver added value to client’s data and transform workstudy data from an uninspiring excel file to actionable insights that are used to set productivity agendas, optimise the benefits of process and equipment changes, and use a workstudy evidence base to drive action.
The work we do is only as good as our client’s ability and drive to put the insight to good use.
And we’re thrilled at how we’ve brought individuals together. From the great people who have joined our ReThink team and do a fantastic job for our clients, to the clients who have shared their time and expertise to attend our live events, been guests on our podcast and create a community of like-minded productivity experts who are willing to help each other and share their learnings. Thank you to everyone who has helped!
Like many of you, we want to make the most of the data we have. There are six million-plus data points in our data set and our exploring AI so we can bring more usable productivity insights to our clients. Whether that is benchmarking that helps you understand your sector context and the art of the possible, or innovative approaches so you can manipulate your data to explore different operational scenarios; we want to keep on recognising opportunities and creating insights so that organisations make better decisions and deliver a sustained, positive contribution to customers, colleagues, and society.