Coffee shops

Coffee shop

Our Expertise

We are experts at improving coffee shop productivity

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How we can help

Our productivity analysts have been working with coffee shops for years, making us experts at improving your operations. Whether it’s freeing up time to serve more customers during busy periods, shaving seconds off tasks you complete thousands of times a day, or highlighting how to improve work station layouts, we can help.

Quantify efficiency opportunities

Innovative use of work study measurement combined with on-site observation to surface and measure productivity opportunities

Identify quick wins

Analysis combined with deep sector experience means we can implement changes easily that mean you deliver business benefit fast

Bring additional context from benchmarking

Comparison to a relevant benchmark set lets you see how you stack up versus the competition and set achievable targets for change

Our coffee shop services

We use our experience to recommend a mix of studies and services best suited to help improve your coffee shop’s productivity and operations. Services we deploy include:

Time and Motion Study

Measure how long tasks such as menu item prep take to support workload planning and identify opportunities to shave seconds off highly repetitive activities, such as making coffees, assembling burgers etc
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Role Study

Measure how leaders and other specialist roles spend their time. How long is spent on the specialist task they are trained for versus generic tasks others can do? How much time is spent on admin versus coaching the team to deliver greater customer experience?
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What our clients say

Project Manager, Costa

“ReThink tailored their approach to exactly match our business needs. Their work formed a vital part of our project to optimise labour across our Costa stores, and we valued how flexible they were as the project’s scope changed and developed.”

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