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25th November 2021
From 1st April 2022, the National Living Wage will jump from £8.91 to £9.50 (a 6.6% increase) for those over the age of 23. This will subsequently result in full-timers (those working 40 hours per week) earning £19,760 per year.
The facts are:
Until now, the challenge has been to offset the cost of NLW each year in your staffing budget to make it cost-neutral. In a conversation on this topic, someone said to me “We have done the easy stuff; all that is left to do now is the Ugly List”.
I think a lot of businesses are in this position, having done all the quick productivity wins and simpler changes since the introduction of the NLW in 2016. The things that are typically left on the Ugly List require:
The simple answer is to sell more, but that isn’t always easy to do. When you’re close to the action, it’s difficult to see opportunities for improvement or question things that ‘have always been done that way’. Sometimes a fresh pair of eyes on your operation, a comparison with a set of relevant benchmarks, and a sprinkling of good ideas can provide fresh perspectives and innovative ideas to help solve your productivity challenges. So if you are struggling with your Ugly List, maybe we can help:
So, what’s the reality for your business? Do you have a clear picture of how your team’s time is split? And perhaps most importantly – how would you use that information?
Knowing you spend 10% of your time on replenishing stock, for example, isn’t particularly useful on its own. Maybe that’s a standard percentage in your industry. Maybe it’s not and you should try to cut it down.But you first need to know where and how to focus your efforts, and what the pay-off might be.
Our efficiency studies aren’t just data-finding missions; they’re diagnostic tools. And they can make a big difference, often identifying thousands of hours for our clients to trim off their processes or activities that don’t add value. They then use those savings to tighten up their salary budgets or reinvest them to increase customer time
Our activity time studies eliminate ambiguity by putting clients’ processes against the ReTime app, so they know exactly how many seconds it takes to run every aspect of their business. It helps companies make sure they have the right number of people serving the right number of customers, shape strategies and keep performance on track.
A Time & Motion Study can help you figure out exactly how long it takes your team to complete certain tasks. By optimising each element of your company’s workflow, you can increase productivity
Understand what your most expensive roles are doing
In order to truly get under the skin of what is holding back your most skilled people (whether it be your leadership team or those in specialist roles, such as highly trained salespeople, baristas, or pharmacists), we recommend role studies. The great thing about focusing on specialist and leadership roles is that they are the key to the consistent delivery of your brand’s promise and how you differentiate yourself from the competition.
To find out more, please feel free to get in touch with our team.