Post Implementation Support

23rd August 21

The last in our three episode series with the team from Simms & Associates, Mal Breen, Michiel Lely and Fabio Rodriguez return to discuss the WFM Post Implementation Support. They cover:

  • Defining the support structure internally, where it sits and who owns it
  • Superusers – what do they do? How important are they?
  • Managing changes in the business that need to be reflected in WFM
  • The importance of a good test and governance process