Post Implementation Support

23rd August 21

The last in our three episode series with the team from Simms & Associates, Mal Breen, Michiel Lely and Fabio Rodriguez return to discuss the WFM Post Implementation Support. They cover:

• Defining the support structure internally, where it sits and who owns it
• Superusers – what do they do? How important are they?
• Managing changes in the business that need to be reflected in WFM
• The importance of a good test and governance process

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