Always There To Serve You

29th March 21

As CX Leader of the Year 2020, James is recognised as one of the UK’s leading Experience Management experts. James is a Customer Experience Strategist and Business Transformation expert with a unique value add proposition across Sales, Operations, IT/CRM/Digital, Strategy and governance.

James joins Simon on the podcast to discuss the challenges of keeping the post offices open during the pandemic and how this led to a number of innovations around the service offerings.