Productivity Pulse Episode 11

25th October 2026

In this episode of The Productivity Pulse, James, Sue, and Simon talk about recent project insights, ReSearch developments and team milestones and the 2027 Productivity Forum

The Self-Checkout Dilemma: The team examines the evolving role of self-checkouts in retail, the customer frustration caused when peak times cause queues, and how businesses can balance assisted checkouts with self-service tills

Risks in Advice-Led Retail: An exploration of why self-checkouts can undermine customer value in service-driven environments, alongside the growing complexity of front-end operations handling click-and-collect, refunds, and exchanges

Uncovering the “Why” with ReSearch: A deep dive into how pairing quantitative time-and-motion studies with in-depth employee interviews and interactive, post-it-driven workshops reveals why staff spend their time the way they do

Team Milestones & Upcoming Events: An update on achieving Cyber Essentials certification and details on the Productivity Forum scheduled for September 8, 2027, at the National Conference Centre in Birmingham

Resources:

Save the Date: Register now for the next Productivity Forum on September 8th, 2027, at the National Conference Centre, Birmingham

Download the Report: Access the full Productivity Benchmarking Report