Productivity Pulse – Future Ready Retail Benchmarking Report SPECIAL

20th April 2026

Sue, Simon, & James share the top-line findings from the ReThink Productivity Future Retail Ready Benchmarking Report and explain how a £6.25bn opportunity could be unlocked. They walk through six golden rules to improve store performance, protect customer experience, and avoid hidden workload that quietly harms sales.
• Why retailers feel the squeeze after the ‘easy wins’ are gone
• The efficiency index and why 80% is the realistic target
• How running above 80% removes the cushion for peaks
• The productivity paradox where cost cuts can damage sales
• Managing capacity intelligently with better demand modelling
• Simplifying security so tagging does not erode profitability
• Unlocking self-checkout by reducing interventions and friction
• Designing services deliberately so complexity does not swamp teams
• Deploying technology pragmatically with training and real ROI
Download the report, have a read, get in touch with any questions

Our Productivity Forum takes place on 10th September in Birmingham. Register here… ReThink Forum 2026