Productivity Pulse Episode 10 – ReSearch

13th September 2026

Why do operational bottlenecks persist even when you have access to performance data? In this episode of The Productivity Pulse, James, Sue, and Simon discuss how qualitative research bridges the gap between knowing what your workforce is doing and understanding why they do it.

The team shares real-world case studies from recent client projects—ranging from store managers stuck resolving minor issues to HR teams battling mismatched software systems.

In this episode, you’ll discover:

• What vs. Why: The distinction between observational role studies and deep-dive qualitative interviews.
• The “Sock Drawer” Effect: Why disorganized systems waste energy and how employees describe their operational friction.
• Managerial Coaching Dynamics: How identifying “learned dependence” in underperforming stores creates clear pathways for sales growth.
• The Power of Anonymity: How structured, active-listening interviews give staff the confidence to share authentic, actionable insights.

Resources: To learn more about our qualitative research services, visit our website ReSearch or connect with the team on LinkedIn.