Data-Driven Coaching and AI in Store Operations

16th August 2026

This month on the productivity podcast Ben Collier, co-founder at Ocasta discusses how streamlining store communications is helping drive actionable tasks, frontline micro-learning, and better sales conversions, and looks ahead to when AI will automatically guide managers through effective team coaching.

Key takeaways:

• From Consumer Apps to Frontline Operations: How a serendipitous project shifted Ocasta from building consumer apps for major brands into creating user-friendly, bespoke operations platforms for retail enterprises.
• Removing Operational Guesswork: Why turning disguised head-office communications into clear, actionable tasks with real-time visibility eliminates confusion on the shop floor.
• Micro-Learning in the Flow of Work: How extending traditional knowledge bases into bite-sized, AI-generated training allows store teams to access and complete critical standard operating procedures in just minutes.
• The AI-Powered Coach: A look ahead at Ocasta’s upcoming AI coaching assistant, designed to analyse real in-store observation data and provide managers with tailored action plans and prompts—removing the guesswork from human judgment.

Ocasta Webinar: Watch the Webinar Ben mentions in the Pod

Event Alert: Catch up with Ben and the Ocasta team to get an early look at their new AI coaching assistant at the upcoming Productivity Forum.

📅 Save the Date! Join us live at the Productivity Forum on 10th September in Birmingham.

🎟️ Secure your spot: ReThink Forum 2026

Download a copy of our first ReThink Productivity Retail Report