News

Our Work With Center Parcs

18th February 2025

When it comes to making family memories, Center Parcs is the place to go. 

They welcome millions every year, and to make sure they continue to delight guests during their stay, their food and beverage team wanted help measuring how long core tasks take and spotting where to improve productivity.

What we did

In order to help Center Parcs achieve their goal, our productivity specialists:

  1. Accurately timed tasks – For example, how long it took to complete restaurant tasks. We then produced average figures for each one
  2. Quantified time spent serving customers – Including analysing different days of the week and times of day
  3. Watched and listened – Using our expert knowledge, we;
    1. made observations that took note of opportunities for improvement
    2. spotted examples of best practice to share with all the villages
    3. identified quick wins where small changes would free up more time for guests
  4. Built a workload model – This combines specific features of each restaurant, with times per task and expected trade volumes in order to calculate the hours needed to meet the demand in each restaurant

Discover more about the work carried out by our productivity specialists in these four steps by reading the full case study.

How it helped

Via an in-depth handover, we provided the Center Parcs team with all the data we gathered, together with our specialist analysis that surfaced clear advice on quick wins and longer-term strategies. Our insights highlighted how:

  • Resource levels versus demand were uneven across villages
  • Kitchen layouts and the introduction of low-cost chip funnels could shave seconds off food production
  • Some technology was slowing the team down

These are just some of the ways we helped. The entire list, together with further details, can be found in the case study.

Discover more

Want to find out more? The full project is available as a case study where you can discover more details about our work with Center Parcs.

If you are looking to find business productivity opportunities, contact our team today.