Time & Motion Study

What Is It?

A Time & Motion Study is a method used to establish exactly how long it takes your team to complete certain tasks

Use the task times to underpin your budgeting and resource planning
Benchmark your processes versus similar business to understand where time and cost saving opportunities can be accessed
Break your tasks into smaller steps to uncover opportunities to speed up your processes

Observe and time your processes
Create times for your tasks (Labour standards)
Process and analyse your measurements and present the results in a clear and easy to use way
Use industry benchmarks to provide comparisons for your data and to highlight opportunities for improvement
Identify and quantify time and cost saving opportunities
Guide practical application of labour standards to your business

A DIY retailer changed their Click and Collect process after benchmarking showed they were off the pace
A fashion retailer knew their stock processes were cumbersome and data showed how much effort they could redirect with digitization
Franchise businesses like Pandora use measures to help them understand how consistently partners mange their local operations
Time to serve customers at Wickes helped them fine tune a new counter service concept
Vodafone and a busy fashion retailers both used customer journey timings to optimise their greeter policies and queue management tech
Customer journey measurement helped optimise drive thru and new kiosk style service at a quick serve hospitality client
Detailed analysis of movement helped a coffee business set up their workstation so they were able to make 25% more coffees an hour
Store wide measurement at Schuh sparked a long-term productivity shift