Time & Motion Study

What Is It?

We conduct Time & Motion Studies to measure time to complete tasks, so you can make sure you have the right number of colleagues for your workload and can spot process steps to speed up or eliminate.

How ca n we help?

We review tasks such as till interactions, stock management and food production to accurately calculate how many colleagues you need on a shift and people time needed to reach your sales targets.

Say you’re a retailer employing five colleagues on an eight hour shift, providing 40 hours of working time between them. If it only takes 33 hours to serve your customers and carry out every task - that’s an 7 extra hours a day totalling to over 2,500 hours per year.

If each hour costs you £10 in wages, that’s a whopping £25,000 you might not need to be spending.

Time and Motion study

The Results

We send in a specialist team of workstudy analysts to a selection of your stores or sites, where they meticulously time each task carried out by your team.

Our analysts suggest practical steps to shave off valuable seconds. This could be as simple as moving a counter card reader or upgrading equipment. For Costa Coffee, it was investing in a new, faster panini press in their drive-through stores to cut down customer waiting times.

We can even go a step further and build a budget model using average activity times to calculate how to meet forecasted sales.

Client Time & Motion stories

We’ve improved processes for big brands such as Costa, Pandora, Schuh, Vodafone and Wickes.

  • Used benchmarking to change the Click & Collect process at DIY retailers, grocery stores and more
  • We used data to show a fashion retailer how much effort they could redirect with digitization
  • Fine tuned a new DIY counter service concept a and a coffee shop counter layout
  • Used customer journey measurement to optimise drive-thru service at a hospitality unit
  • Sparked a long-term productivity shift through store wide measurement at Schuh
  • Quantified time savings in bigger batch sandwich making for a bakery business
  • Combined workstudy with deep dive movement analysis to shave time off store picking for home delivery
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