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Post Implementation Support
23rd August 2021
The last in our 3 episode series with the team from Simms & Associates. Mal Breen, Michiel Lely & Fabio Rodriguez return to discuss the WFM Post Implementation Support. They cover:
Defining the support structure internally, where it sits and who owns it?
Superusers, what do they do, how important are they?
Managing changes in the business that need to be reflected in WFM
The importance of a good test and governance process