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Post Implementation Support

23rd August 2021

The last in our 3 episode series with the team from Simms & Associates. Mal Breen, Michiel Lely & Fabio Rodriguez return to discuss the WFM Post Implementation Support. They cover:

  • Defining the support structure internally, where it sits and who owns it?

  • Superusers, what do they do, how important are they?

  • Managing changes in the business that need to be reflected in WFM

  • The importance of a good test and governance process