Why is customer feedback great for colleagues?

15th January 23

Claire Sporton Global Head of Customer Experience at Ardoq discusses why customer feedback is great for colleagues. The chat covers:

  • Focusing on what can make a difference rather than the results

  • How do you get information and feedback into the hands of teams and team leaders to drive the change?

  • How do you turn your CX programme into actionable insight that drives colleague and customer engagement?

  • Not incentivising things that people can’t influence