Why is customer feedback great for colleagues?

15th January 23

Claire Sporton Global Head of Customer Experience at Ardoq discusses why customer feedback is great for colleagues. The chat covers:

• Focusing on what can make a difference rather than the results

• How do you get information and feedback into the hands of teams and team leaders to drive the change?

• How do you turn your CX programme into actionable insight that drives colleague and customer engagement?

• Not incentivising things that people can’t influence

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