Why is customer feedback great for colleagues?
15th January 23
Claire Sporton Global Head of Customer Experience at Ardoq discusses why customer feedback is great for colleagues. The chat covers:
Focusing on what can make a difference rather than the results
How do you get information and feedback into the hands of teams and team leaders to drive the change?
How do you turn your CX programme into actionable insight that drives colleague and customer engagement?
Not incentivising things that people can’t influence