Podcast

Checkout-Free Retail

6th September 21

Anne Mezzenga, Co-Founder at Omni Talk, shares her thoughts and insights into the move towards checkout-free stores, as well as the impact this will have on customers and colleagues. Simon and Anne also cover:

Is the Amazon Go/Fresh model repeatable for others?
How easy it is to go checkout-free?
Will this have an impact on customer experience?
Will we ever see a store with no colleagues e.g. full automation?
Trends and examples in other sectors (including an amazing new personal shopping experience)