- Case Studies
- Our Story
"A key element for companies to consider when making changes to the efficiency of their teams is to make sure there is no adverse impact on the customer experience.
"My background provides a great mix of technical, pharmacy, retail, corporate productivity and customer experience knowledge which enables me to give an alternative perspective on business. I’ve found that making changes in productivity is just as much about managing behaviour and social change as it is about implementing new technology or processes, and this is what I can help with."
From qualified Pharmacist to store manager before joining Boots.
Store-manager and Head Office roles for Boots the chemist.
Area and Regional Manager with sales and salary budget accountability.
Category Manager within Boots Beauty business with P&L responsibility. Head of Productivity for Boots for 3 years.
Headhunted by InMoment to work on customer experience programmes for large brands.
2011 ReThink was born.