Measuring employee performance – most employee roles these days are about so much more than creating an output that can be easily measured. Any role that involves multi-tasking and flexibility is by nature variable and roles that involve customer interaction to deliver a service have to flex to accommodate customer differences. And measuring top line outputs, like sales or items handled in a warehouse doesn’t give you the granularity you need to measure employee performance in a way that identifies best practice and opportunities to further improve.
ReThink use a work study technique called “Day in the Life” study to identify how and where time is spent. Analysis and benchmarks quantify opportunities to enhance performance. A “Day in the Life” study involves our trained work study analysts shadowing a cross section of employee roles. How long is spent on activities and where time is spent is logged, and activities are recorded as customer facing, essential tasks or ineffective time. Analysis ReThink undertake provides insights into employee performance that suggest opportunities for improvement and performance.
ReThink have helped 30 brands measure employee performance that helped them create improvements in performance in their business.
Measuring employee performance – see our case studies:
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