SUE'S STORY

Combining over 50 years cumulative retail experience working for some of the largest brands in the country, such as Vodafone, Boots and Costa Coffee, ReThink understand the operation of running a business from the bottom-up.

In the beginning

ReThink was created back in 2011, by retailers Simon and Sue Hedaux.

After spending many years working in retail and workforce management, the pair realised they could use their experience to help other leadership teams. They found that businesses needed detailed information about the efficiency of their operations and were often not sure how best to utilise the data once they had it. They also found that although there were plenty of companies able to provide raw data that measured performance, not many could do it all AND provide useful insight into how to use it to drive the productivity and efficiency of business.

From creating a productivity roadmap to implementing new workload budgets, identifying quick wins and improving efficiency on a role by role basis, ReThink has been there and done that and can utilise their wealth of knowledge to help any business understand what’s working, what isn’t and more importantly where they can save time and money.

Read on to find out more about the ReThink journey.

How we became the best!


Sue

Director

  • At the start

    From qualified Pharmacist to store manager before joining Boots.

  • Climbing the ladder

     Store-manager and Head Office roles for Boots the chemist.

  • Applying Skills

    Area and Regional Manager with sales and salary budget accountability.

  • Planning big things

     Category Manager within Boots Beauty business with P&L responsibility. Head of Productivity for Boots for 3 years.

  • A change of scene

     Headhunted by InMoment to work on customer experience programmes for large brands.

  • At last!

    2011 ReThink was born.

Sue

Sue says,

“A key element for companies to consider when making changes to the efficiency of their teams is to make sure there is no adverse impact on the customer experience. My background provides a great mix of technical, pharmacy, retail, corporate productivity and customer experience knowledge which enables me to give an alternative perspective on business. I’ve found that making changes in productivity is just as much about managing behaviour and social change as it is about implementing new technology or processes, and this is what I can help with.”

Sue Hedaux

“A key element for companies to consider when making changes to the efficiency of their teams is to make sure there is no adverse impact on the customer experience."